What makes TelVue’s digital broadcast solutions more attractive than other comparable products available in the PEG marketplace?
Customers often told us; what they really needed was a simple broadcast solution that enhances station workflow, improves presentation quality and reduces overhead cost – all at an affordable price.
TelVue® listened to the marketplace and combined patent pending, proprietary digital media software utilizing current open source technologies; that enables a station to purchase a turn-key product that meets their needs for simplicity, flexibility and value. Our robust TelVue Princeton® digital broadcast servers are designed with certain features and functionality that help hyperlocal broadcasters achieve the same results as studios with larger staffs and bigger budgets.
An example of this philosophy is evident with the TelVue Princeton® B100 Digital Broadcaster.
- What level of product support does TelVue ®offer their customers?
- What are View, Value and Vision?
- I’m extremely impressed by TelVue’s commitment to community media. How can I purchase your products and services?
- We would like to deploy a more modern IPTV architecture. Can we do that with TelVue®?
- I’d like to learn more about more about TelVue’s comprehensive broadcast solutions.
- I’m an existing TelVue® customer. How do I log on to my WEBUS® account directly from your website?
What level of product support does TelVue® offer their customers?
The TelVue® support commitment begins with our initial proposal all the way through delivery or installation of your product or service. All TelVue® products and services are fully backed by friendly, knowledgeable and responsive account management and technical support staff.
TelVue® Support (phone): 800-885-8886
TelVue® Support (email): support@telvue.com
For those customers who would like to augment their support package, the TelVue Care™ Extended Product Maintence Program is a perfect opportunity. TelVue Care™ includes the following items:
- Application software support, upgrades and maintenance
- Hardware maintenance plus repair / replacement
- TelVue's unparalleled telephone, email, and web support
- On-line technical support portal / solutions center
To register for TelVue Care™, please send an email to sales@telvue.com and one of our qualified sales representatives will contact you directly to arrange this service for you.
The TelVue® Support Portal is a great way for our customers to register a “help desk ticket” and to learn more about proven solutions to past technical issues.
- If you already have a support account: Proceed to the TelVue® Support Portal.
- To obtain a support portal account: For those customers who would like to register for access to the support portal, please email support@telvue.com.
What are View, Value and Vision?
View, Value and Vision are the three essential elements that comprise TelVue’s corporate DNA and brand identity.
View: We are mindful of what a professional presentation does for your station. Our team of talented video designers along with the intuitive TelVue® WEBUS® Bulletin Board system provides a multitude of solutions that ensure consistently high quality for your station. See how TelVue® WEBUS® can make your station look better.
Value: At TelVue®, value means more than just affordable pricing. Our value comes from the products and services that work with legacy systems, fully meet your broadcast requirements, streamline station workflow, and easily accommodate upgrades and enhancements. A deep experience and commitment to hyperlocal broadcasters, combined with our patent pending, proprietary digital media software utilizing open source technologies, enables TelVue® to develop products and services that meet your needs of simple, flexible and cost effective. See how the TelVue Princeton® digital video broadcast and workflow solutions can make your station function better.
Vision: Hyperlocal television is in a period of rapid change. Video franchising laws, digital conversion and new internet technologies are key issues affecting the future of hyperlocal broadcasting. TelVue® works closely with all the key stakeholders in community media, including municipalities, cable companies and advocacy groups such as the Alliance for Community Media and NATOA. These strategic relationships coupled with our ongoing investment into research and development, uniquely position TelVue® to meet the needs of hyperlocal broadcasters. TelVue® PEG.TV™, a live internet video streaming and Video on Demand (VoD) service is one example of our commitment to new technologies and a visionary approach to community media.
I’m extremely impressed by TelVue’s commitment to community media. How can I purchase your products and services?
TelVue® maintains an extensive network of Value Added Resellers (VARs) that have been specifically trained to sell and support our broadcast technology solutions. Get a complete listing of our active Value Added Resellers.
If a VAR is not indicated for your region, please send an email to sales@telvue.com and a TelVue® regional sales representative will contact you directly.
We would like to deploy a more modern IPTV architecture. Can we do that with TelVue®?
Absolutely, please read how we successfully deployed a progressive IPTV solution at one of our customers.
I’d like to learn more about more about TelVue’s comprehensive broadcast solutions.
Our TelVue Princeton® digital broadcast servers, WEBUS® bulletin board system, and the PEG.TV™ live streaming media and video-on-demand service are designed to work together so your station can operate more efficiently and provide a superior presentation to your viewing audience. View our comprehensive solutions for hyperlocal broadcasters.
I’m an existing TelVue® customer. How do I log on to my WEBUS® account directly from your website?
All content management system logins are now featured in a central drop-down menu location at the top of each page of the TelVue® website.
To access your WEBUS® account, just click on the text in the Customer Login drop-down menu and the login screen, https://webus.telvue.com/index.aspx, will appear. The same procedure applies for the other TelVue® Content Management Systems, such as ANI Reports, PEG.TV™, TelVue Princeton® and WEB-EM®.
TelVue PEG.TV™