TelVue® offers technical support by telephone, fax, email, and Internet portal.
Toll-free: 800-885-8886
Fax: 856-866-7411
Email: support@telvue.com
Support portal: http://www.telvue.com/support
You will need your User ID and password to login to the support portal.
The support portal offers a self-service database of solutions, documents, and frequently asked questions. Additionally the TelVue website offers training videos on several subjects and instructions for using REST web services and application programming interfaces (APIs), such as SOAP, with your server.
APIs: http://www.telvue.com/api
Training Videos: http://www.telvue.com/training
TelVue Connect™
Within the Telvue Princeton B3400 > Config > Server > Mail I was able to configure our SMTP server and sucessfully test a message.
How can we enable syslog notifications to be able to proactively check errors from our appliances?
We noticed today IDE Channel #5 reported some errors since 4/12 and today IDE Channel #0 also failed.
Thanks for your help.
The SMTP setup tells the server how to send email. To configure WHO to send it to, edit the “psgadmin” or “psguser” user, and fill in the proper email address. There will also be a check-box to the right side of the user edit page that says “Enable Email Notifications”
I am receiving a health WARNING on the Telvue Server. It says No Hotspares under RAID information. How can we resolve that issue?
Thanks.